Wendy's General Manager - Ponca City, OK
Employment Type: Full-Time
Leads the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives - sales, earnings along with other key operational metrics. Ensures compliance with federal, state and local laws and ethical business practices. Lead, interview, select, direct, train and develop teammates. Responsible for developing and coaching the team and delegating responsibilities to get results through others.___________________________________Key Responsibilities:* Maximize store sales goals versus annual operating plan, including participation in marketing programs. Evaluate store performance in order to develop and implement appropriate plan to resolve unfavorable trends and enhance sales. Manage assigned store requirements for new product rollouts/procedures. Ensures protection of Wendy's brand and assets through store compliance with Company operating policies and procedures.* Trains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations. Coaches and retrains managers as required and takes corrective actions as appropriate.* Manages food, labor and paper costs and other controllable expenses through partnership with restaurant management. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits. Works with District Manager to establish store priorities, and develops and executes store plans. Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings. Conducts regular manager meetings to communicate and reinforce priorities.* Ensures People Excellence culture through developing Management Team to maximize their contributions and future promotability. Executes proper training and development through current systems and practices. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition and retention of store management and crew. Prepares and conducts quality, timely performance Feedback and performance appraisals for store management and crew. Works with HR staff to manage open door process, ensuring expedient and appropriate resolution.* Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including monitoring food product quality. Appropriately utilizes the Customer Experience Playbook and puts emphasis on 'Delight Every Customer'. Diagnose service issues and directs subordinate managers and crew in executing Playbook plays to resolve.Decision Making Authority:* Approve: Analyze restaurant performance data (e.g., sales, food cost, SOS, VOC, etc.) to make recommendations regarding restaurant plans to address negative trends* Approve: Adjust manager and crew schedules as needed (e.g., calling or sending home based on labor, performance and forecast)* Approve: Analyze talent and staffing goals and make adjustments to ensure staffing goals are met* Approve: Investigate and resolve customer complaints within the restaurant* Approve: Monitor service quality and make adjustment to positioning guidelines as necessary* Approve: Approval of expenditures within the established guidelines* Approve: Develops corrective action related to customer service issues or poor performance of crew or subordinate managersQualifications:* Associates degree and 1 year of line operations experience; or equivalent combination of education and experience* Two years supervisory experience (Preferred)* Must be at least 18 years of age* General knowledge of state and federal employment laws. Ability to quickly become knowledgeable about and able to train others in Wendy's systems (i.e., WeLearn, HMS) and on employee development programs* Must be able to accomplish all Key Responsibilities. Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved* Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues* Flexibility to work a 50 hour work week. Must be available to report to work promptly and regularly, and to work all day parts and days of the week. Will be required to work in multiple locations and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate.* Must have and maintain ServSafe certification* Reliable transportation and the ability to drive long distances as neededMeritage Hospitality Group is headquartered in Grand Rapids, MI and is one of the nation's premier restaurant operators, with over 315 restaurants across 16 states and more than 10000 employees. At Meritage, we are inspired by opportunity and achieve our success through service. We value the growth and development of our people, and will provide you with the training and development you need to be successful in your career with us. We are proud to offer a great company culture, competitive pay, medical, dental, and vision insurance, PTO and paid holidays, 401k with company match, meal discounts, bonus plans, and other perks!
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