GENERAL DESCRIPTION The Desktop Support Analyst's primary role is to support and maintain the Absentee Shawnee Tribal Health Program's internal users and infrastructure. The Desktop Support Analyst will serve as a point of contact for company's internal user population, supporting the staff on a variety of desktop support initiatives. This position must have strong technical and analytical skills, demonstrated knowledge of the use of technology, as well as strong interpersonal skills in dealing with a wide range of users with varying levels of computer familiarity.
RESPONSIBILITES & DUTIES
Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, networking, telecommunication, audio-visual and other IT related technologies. Support, troubleshoot and assist in the maintenance of Windows operating systems. Create and maintain Active Directory and Exchange email accounts. Assist with maintaining asset inventory tracking and licensing information. Perform hardware and software installation and updates. Scan for and remove malware from company computers. Perform physical and software network surveillance in accordance with HIPAA federal requirements for medical IT infrastructure. Run reports as requested from electronic medical records software; training in creation and execution of ad hoc reports in SQL may be provided to the employee on an as-needed basis.
CompTIA A+ certification preferred, or Associates degree in Computer related field; demonstration of applicable job experience with satisfactory performance for at least 2 years in a similar position will be considered as a substitute. Ability to work under pressure. Ability to manage multiple tasks concurrently. Strong problem solving and analytical skills. Strong communication skills and a desire to assist non-technical users. Thorough knowledge of troubleshooting of PC hardware and peripherals. Strong knowledge and understanding of Windows operating systems including Windows XP/7; Windows server 2008/2012. Laserfiche Administration Preferred. Prior working knowledge of Microsoft applications, including Office Suite. Active Directory administration experience. Exposure to PC virtualization technology. Experience with running SQL database queries. Must have a valid driver's license. Must be able to pass a drug test and background check.
Native American Preference/EEO/Drug Free /Smoke Free Workplace
Applicants may apply at www.astribe.com/employment
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.